IT Productivity News ---

Microsoft & Time-Warner Both Get Failing Grades
Janco Browser and Operating System Market Share
White Paper shows that Microsoft has lost almost 25% of the browser market in a
little over 3 years. At the same time in almost 2 years Microsoft's Vista
OS has less than 15% of the Market. At to that the abandonment of Netscape
by Time-Warner while they still have over 10% of the market brings into question
the ability of large multi-billion dollar corporations to manage technological
innovation. Victor Janulaitis, the CEO of Janco said, "With the
abandonment of Netscape by AOL and the release by Microsoft of Vista
Service Pack 1 have shown that large corporations can not drive users.
Rather users will go in the direction that they feel will make them more
productive."

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Security Needs To Be Defined Into The Core Of Every System
Many
companies do not know that their corporate assets may be exposed even with
firewalls and IDs. This exposure results when web applications are not developed
with security in mind. You need to consider security, not only from an
operations perspective, but as an integral part of the entire development
lifecycle, starting when you develop your web applications. You should also use
structured development processes. Strong, repeatable development processes
produce better quality code in less time than unstructured processes. They also
result in efficiency and effectiveness for your
organization.

Many development organizations view security as
a one-time activity during the development process. In these cases, security
becomes the responsibility of one group within the organization, such as the QA
team or internal audit department. Once the group signs off on an application,
the organization considers it secure. However, web applications are not static
systems. Changes to web applications create risk, and what was once secure can
now be vulnerable. If security is a onetime activity, a vulnerability that
enters the system after the audit can go undetected. Instead, you need to view
application security as a process, included throughout the development lifecycle
in order to create secure web applications. Add security into the practices of
every team member associated with developing and running your web
applications.
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Regulatory Compliance of Security is CIOs Major Concern
State-level data breach notification legislation has fueled a shift in
the way organizations view the security of sensitive information such as
customer social security numbers, electronically protected health data, and
other personally identifying information. No corporate department is more
closely tied to the protection of this data than IT. For example, the theft of
laptop computers managed by IT is responsible for nearly 50% of all data
breaches.

A study by
Reserarch Concepts has found:
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Data breach prevention is a top priority: More than 80% of those
surveyed rated protecting corporate data as an important initiative. By
comparison, only 38% of those surveyed ranked complying with governmental
regulations as very important.
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Data breach is common and costly: Fully 25% of those surveyed indicated
that their organization had experienced a data breach in the past and more
than 60% of IT managers felt that a data breach would cost their organization
in excess of $10,000. Nearly 65% were very concerned that a data breach would
result in public embarrassment and media scrutiny for their
organization.
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Preventative measures are consistently undermined by employees:
According to IT professionals surveyed, less than one in 100 employees
consistently follow company data and computer security policy. More worrying
is the fact that 72% of respondents felt that employees were responsible for
the majority of data breaches.
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PCI Audit Is Mandated by Visa and Mastercard
The
PCI standard—which merges requirements from the Visa Cardholder Information
Security Program (CISP), the MasterCard Site Data Protection (SDP) program, and
other payment vendors—targets merchants and service providers that store,
process, or transmit cardholder data. Besides stipulations related to network
security, access control, third-party assessment, and vulnerability management,
the PCI Standard requires companies to protect cardholder data and other
sensitive information that they store or transmit across public networks. If
your company accepts a high volume of credit cards, chances are that you have
already felt the sting of PCI requirements.

Janco had a detail PCI Audit program included
in its templates.
Although you can't entirely avoid card-related
risk and compliance issues, you can lessen their impact by limiting storage of
credit card numbers and reducing the overall scope of the PCI Standard on your
organization. By eliminating all card numbers or only holding limited card data
in a very small subset of your entire network, you can greatly narrow risk
exposure and potentially reduce the impact of the PCI Standard on your
organization.
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Application Optimization is Difficult - Metrics Are Needed
The development of applications that are not designed to run
efficiently over the WAN is a major cause of poor application performance.
Additional complication factors include:

- Server Consolidation - Server consolidation typically results
in protocols such as CIFS (Common Internet File System) running over the WAN.
CIFS, which was designed to run over a LAN, is a chatty protocol. In
particular, the way that CIFS works is that it decomposes all files into
smaller blocks prior to transmitting them. The server sends each of these data
blocks to the client where it is verified and an acknowledgement is sent back
to the server. The server must wait for an acknowledgement prior to sending
the next data block. As a result opening a file that would take a fraction of
a second before consolidating servers would take tens of seconds after the
servers have been consolidated.
- Decentralized Work Force - Branch office workers need access
to the same applications as do workers in a headquarters facility. However,
the combination of consolidating servers into centralized data centers while
simultaneously decentralizing the work force means that the vast majority of
workers now access applications over a WAN instead of a LAN. The fact that
there is a movement both to consolidate data centers and to move to a
single-hosting model for applications has the effect of increasing the
distance between remote users and the applications they need to access. This
increased distance translates into additional WAN latency, jitter and packet
loss. The impact of increasing the distance between the user and the
application is often not well understood.
- Globalization - Combining globalization with server
consolidation and a decentralized work force results in an even longer WAN
link, and hence more WAN latency, between the remote users and the
applications they need to access.
- Voice over IP (VoIP) - Users have come to expect 100% voice
availability, fast call set-up and excellent quality. However, VoIP is very
sensitive to network parameters such as delay, jitter and packet loss. As a
result, when run over a packet network, voice does not always perform as well
as it does when run on a circuit-switched network.
- Service-Oriented Architecture (SOA) - In a Web services based
application, the Web services that comprise the application typically run on
servers that are housed within multiple data centers. As a result of housing
the Web services in multiple data centers, the WAN impacts multiple traffic
flows and hence has a greater overall impact on the performance of a Web
services-based application than it does on the performance of traditional
n-tier applications.
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LAN Security Risks Defined
This
Security Audit program contains over 400 unique tasks divided into 11 areas of
audit focus which are the divided into 38 separate task groupings. The audit
program is one that either an external auditor, internal auditor can use to
validate the compliance of the Information Technology and the enterprise to the
ISO 27000 Series (ISO27001 and ISO27002), Sarbanes-Oxley, HIPAA, and
PCI-DSS.

The 11
areas of audit focus objectives are:
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Corporate Security
Management
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Systems Development and
Maintenance
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Information Access Control
Management
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Compliance Management
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Human Resource Security
Management
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Information Security
Incident Management
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Communications and
Operations Management
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Organizational Asset
Management
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Physical and Environmental
Security Management
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Security Policy Management
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Disaster Recovery Plan and
Business Continuity
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Bad Assumptions are Made by Many IT Professionals
In good times and bad there are number of assumptions that many IT
professional make that are just wrong. The four worst assumptions to make
are:

- Assumption: A job search will take no time at all or I
have nothing to worry about.
Reality: There is no
guarantee how long it will take to find a new position many have found that an
easy job search can take between 3 to 6 months... Finding the right
opportunity is easy. You might find the right position but there is no way to
ensure that you are even offered the job. Many hiring managers may take
several weeks to respond to your application. After all, they have full-time
jobs with demands of their own, and hundreds, if not thousands, of resumes to
review.
- Assumption: I am so skilled and in so in demand that I
need to send out only a few resumes.
Reality: Finding
a job is a numbers game and the more resumes you send out and the more peers
that know that you are looking the greater the chances are that you will find
and be offer the right job. A hiring manager may receive countless resumes for
an open position. That is why it not smart to hold out for the "perfect" job,
which you might not find - which might not even exist – or which you are not
offered. At the same time as you send out resumes, networking with
members of your professional network is one way to maximize your time and
effort. Many hiring managers give preference to personal recommendations and
may move your resume to the top of the pile if someone you know puts in a good
word for you.
- Assumption: The resume and cover letter sent out are
perfect and need no changes
Reality: Each cover letter
should be customized for the enterprise, the hiring manager, and the position
desired. Enterprises look for results and view them as the reason that
they most often hire IT Professionals. At the same time the results
should be directed towards the position that you are looking for.
A resume is employment and education chronology and should be no
longer than 1 page and the cover letter so be directed to the enterprise and
should stand out in a positive way to the hiring manger. After reading
both the hiring manger needs to be left with the thought that "I need to know
more about this candidate.
- Assumption: My skills are in high demand and are needed
by almost every company.
Reality: You are one of many
– supply and demand are driven by factors outside of your control. A
common mistake may IT professionals make is overestimating their
marketability. Although they may think their skill set is solid but they may
not be the best of the best. Value and results performance are what
drive success in IT and the hiring manager needs to see that you provide the
best value for the salary in any given position.
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PDF Now an ISO Standard Along With Office Ipen XML
The Portable Document Format (PDF) is now an ISO International
Standard - ISO 32000-1. This move follows a decision by Adobe Systems
Incorporated, original developer and copyright owner of the format, to
relinquish control to ISO, who is now in charge of publishing the specifications
for the current version (1.7) and for updating and developing future
versions.

Adobe said that it is committed to open architecture and by
passing the copyright to ISO they now have a product that competes with
MicrosoftÂ’s Office Open XML, a proprietary XML-based document format it built
for its Office 2007 productivity suite, to the ISO. The ISO approved OOXML on
April 1 in a controversial vote that is still being contested by some of the
standards bodies that took part in it.
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IANA and ICANN Sites Hacked by
Muslim hackers yesterday defaced the Internet Assigned
Numbers Authority (IANA) site. IANA is the organization responsible for managing
the DNS root zone and assigning the DNS operators for the Internet's top-level
domains, such as .com and .org. DNS, which translates the domains and URLs -
such as e-janco.com - into IP addresses.
A group calling itself "NetDevilz" claimed responsibility for the hack, which
Thursday morning temporarily redirected visitors to the sites for IANA and ICANN
(Internet Corporation for Assigned Names and Numbers).
Users who tried to reach iana.com, iana-servers.com, icann.com and icann.net
were shunted to an illegitimate site. According to a screen capture of the
defacement snapped by zone-h.org, the bogus site simply displayed a taunting
message claiming ownerhship of the assignment processes.
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Average Worker Wastes 28% of The Day
Based on a study published in the New York Times, a typical
worker in information based job wastes 28% of their day with unimportant and
personal e-mails, text messages, voice mails. According to the
ITProductivity.org – an Information Technology think tank – most organizations
would be able to help their bottom line by doing the following:
- Install a robust firewall and SPAM filter at the front end of
the corporate mail server
- Improve SPAM filters on both desktops and smart
phones
- Provide company owned laptops and smart phones that have
robust SPAM filtering software and
- Limit the accessibility to POP and non-company mail
servers
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35% of Businesses Do Not Open Doors After a Disaster
It is impossible to deny how important disaster recovery and
business continuity are in today's digital economy. In a survey conducted
by FEMA fully 35% of all businesses that are impacted by a disaster never
re-open their doors.
Without systems in place to keep applications and data flowing
after a natural disaster or other interruption, a business risks losses that
extend far beyond a manufacturing plant or data center. Many businesses incur
ongoing financial loses, damage to a businesses' reputation, and possible
regulatory and legal sanctions. In a worst-case scenario like 35% of the
companies that FEMA estimated, a company can find its existence
threatened.
How can an organization tackle disaster recovery and business
continuity issues effectively? How can it develop a strategy that reduces risk
and increases the likelihood of success? And how can it devise a roadmap for
coping with constant change? There are no easy answers, but the Disaster
Recovery Planning Template with the Security Manual Template are a step in
the right direction.
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IT Hit by Tough Economic Times
Hiring and spending has slowed down in IT as businesses try
to control costs in tough economic times
Park City, UT - The prospect for
IT professionals is not good. Janco has found that IT compensation growth
remains flat, hiring is limited to key replacements, and discretionary spending
has been cut back and in many cases eliminated. The CEO of Janco said, "As we
collected compensation data for our mid-year 2008 IT Salary Survey we found that
at the end of the first quarter businesses turned off the faucet for IT
spending. Many businesses, in response to economic projections, slowed down and
halted discretionary spending for software and hardware as well as placed hiring
requisitions on a slow track."
The summary findings in Janco 2008 Mid-Year IT Salary
Survey are:
- Hiring demand is now the lowest it has been since 2004. Many
enterprises have stopped hiring except for key replacements and those
positions are being replaced at lower salary levels.
- Enterprises have slowed down and in many cases eliminated
discretionary spending by IT. This has resulted in fewer projects being
initiated, consultants use being reduced (if not eliminated), and a slow-down
of initiatives that had already been approved.
- In the last twelve (12) months the increases in compensation
for most IT Professionals were lower than increases in the cost of
living.
- The mean increase in compensation for CIO's was less that
1.5%. The mean compensation for CIOs in large enterprises now is $179,823 and
$171,755 for CIOs in mid-sized enterprises. (Large enterprises have over
$500 million in revenue and mid-sized have are $100 to $499 million in
revenue).
- The mean compensation (which includes bonuses) for all
Executive IT positions surveyed now is $144,645 in large enterprises and
$131,763 in mid-sized enterprises.
- Positions that were in high demand in the 4th quarter of 2007
such as CSOs and others to develop new Web 2.0 applications are now back to
normal hiring patterns.
- Administrative positions in some IT functions are now being
looked at as those that are expendable
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Google Yahoo Merger Protested
The American Corn Growers Association asked Congress, via letters to John
Conyers and Patrick Leahy, to look closely at any potential search advertising
tie-in with the top two search providers Google and Yahoo.
They said that Without competition, the free enterprise system suffers. It is
true across all segments of industry, and that includes the business of
agriculture.
The American Corn Growers Association
represents part of a thriving industry knows it has to adapt and change to
survive market conditions through the years.
An AGCA spokesperson said it is no different for the family farmers out
there, who have come to use search advertising as a way to mitigate risks
associated with supplying customers and their businesses. Fewer providers, they
fear, means higher prices.
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Bank of NY Mellon Loses 4.5 Million Records
The Bank of New York (BNY) Mellon lost multiple sets of unencrypted
backup tapes containing private data belonging to 4.5 million individuals.
Third-party vendors misplaced the tapes during transport to off-site locations.
According to the bank, the tapes "included shareowner and plan participant
account information, such as name, mailing address, Social Security number, and
transaction activity."
Responding to the bank's delay in reporting one incident, which was not
disclosed for over three (3) months, the Connecticut Governor said: "The
disastrous effects of identity theft are virtually instantaneous in today's
computerized world, and the lag time between the theft and the notification only
aggravates what is an already outrageous situation."
BNY Mellon's chief risk officer said the bank now plans to improve
security related to backup tapes. From Computerworld - "To bolster its security
controls, the bank said it will now require that any confidential data written
on tapes or CDs for transport must be encrypted or transported with undisclosed
additional data protections. Further, when "technically feasible," the bank will
demand that encrypted confidential data be delivered to off-site facilities
electronically".
After exposing 4.5 million people to identity theft, it seems the notion of
tape encryption suddenly popped into their heads.
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PDAs, Laptops, WiFi, and Internet Cafés Make Vacation Like Work
With the advent of wide-scale connectivity around the globe people now do
have the ability to get away from it all. In two recent trips the CEO of
Janco was able to connect while in the Amazon via a Internet Café that
was driven by a satellite dish and a diesel generator and in Belarus via a
public WiFi connection.
One in
four workers said they plan to stay connected with work while they are on
vacation this summer, a percentage that has nearly doubled in the last two
years, according to a survey released by CareerBuilder. The bulk of these
hyper-connected workers were in the IT industry. Beat out only by sales workers,
37 percent of IT workers said they planned to check in while away.
Yet while IT workers also led the way in the requirement to be connected in
the off-hours - 19 percent said working, checking voice mail and/or e-mail while
on vacation was mandated by their employers - the reverse of this is that four
in five IT workers are checking in with their jobs while on vacation on their
own volition.
The Solutions Research Group study found that 68 percent of Americans feel
anxious when they are not connected in one way or another. This disconnect
anxiety (feelings of disorientation and nervousness when a person is
deprived of Internet or wireless access for a period of time) affects all age
groups, describing their feelings when offline as dazed, tense, inadequate and
even panicked. The study also found that 63 percent of BlackBerry users
admitted to having sent a message from the bathroom.
In fact, this concept of "technology addiction" has gone so far that U.S.
psychiatrists are considering adding this "compulsive-impulsive" disorder to the
next release of the DSM-V (Diagnostic and Statistical Manual of Mental
Disorders) in 2011.
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Firefox and IE Continue Browser War
Firefox has just released the first release candidate for Firefox Version
3.0. At the same time Microsoft has announced that it will release a
second beta of Internet Explorer 8 (IE8) before the end of October. Both
Mozilla (Firefox) and Microsoft (IE) are looking to at the future.
Firefox version 3.0 has a cleaner look and is significantlty faster than
prior versions. One issue over the long terrn will be the exposure to
security breaches with the Master Password feature.
IE 8.0 will
default to a standards-compliant rendering of Web content -- an approach that
had been pushed by site developers in lieu of a mode that stresses compatibility
with IE7. A new tag, which can be applied on a per-page basis or site wide,
instructs IE8 to display the content as would IE7. Browsing with this default
setting in IE8 may cause content written for previous versions of Internet
Explorer to display differently than intended
The first beta of IE8 is not exactly in widespread use. According to the
latest data from Janco
Browser and Operating System Market Share Study IE8 Beta 1 accounted for
just .03% of all browsers used in May 2008. IE7, by comparison, held the top
spot with a market share of 30.07% and IE 6 at 34.22%.
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Technology Needs to be User Friendly
As more technology is released to users vendors face a risk of too much "bang
for the buck".
What many vendors do not realize is there are a large number of
users who just do not like to change. These
people are not technophiles, they are just users who comfortable with what they
are using and they do not want to deal with the risk that something they depend
on does not work.
Many feel that just because a product is old it does not mean it do not meet
their requirements. Eventually as their computers get replaced they will move to
a new version of an OS and Browser because that is what the computer comes with.
A great example of this reluctance to change is Vista. After 18 months, many
have not moved to it because they do not to risk what they have that works with
something new.
Another example is seen in a a survey by Opinion Research Corp. which
found that non-iPhone and non-BlackBerry smart phones were the single
most-returned gift during the most recent holiday season; more than one-fifth of
those purchased were brought back to stores. Why? The top reason was the
inability to understand the setup process.
Returned gadgets are bad enough for the companies that make them, but the
survey also found that almost 16% of those polled said that trouble with phone
setup 'significantly worsened their perception of the company that manufactured
the product."
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Firefox Loses Market Share
Janco has found the Firefox has lost
some market share in the last three months. Victor Janulaitis, the CEO of Janco
said, "With the demise of Netscape and the release of Vista Service Pack 1 users
have stopped jumping on the Firefox bandwagon."
The summary findings in Janco's June
2008 Browser and OS Market Share White Paper are:
A
summary of Janco's browser market share data can be found on the IT Productivity
Center's (ITPC) web site (http://www.itproductivity.org/browser.php)
. In addition the full white paper with excel spreadsheets can be
purchased for $249.
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SQL Injection Attack in China Impacts Disaster Recovery
In an IDG story it was
disclosed that web sites across China and Taiwan are being hit by a mass
SQL injection attack that has implanted malware in thousands of Web sites,
according to a security company in Taiwan.
The attack in China and Taiwan is ongoing. In
addition with the impact of the earthquake and the associated
relief efforts, the attack is having a huge impact. Even if they cannot
successfully insert malware, they are killing lots of Web sites right now,
because they are just brute-forcing every attack surface with SQL
injection, and hence causing lots of permanent changes to the victim Web sites.
In a SQL injection attack, an attacker attempts to
exploit vulnerabilities in custom Web applications by entering SQL code in an
entry field, such as a log-in. If successful, such an attack can give the
attacker access to data on the database used by the application and the ability
to run malicious code on the Web site.
Mass SQL injection attacks have increasingly become
a security threat. In January, tens of thousands of PCs were infected by an
automated SQL injection attack. That attack exploited a vulnerability in
Microsoft Corp.'s SQL Server.
Thousands of Web sites have been hit by the attack,
he said, noting that 10,000 servers alone were infected by malware on Friday.
Most of the affected servers are in China, while some are located in Taiwan. The
attackers appear to be using automated queries to the Google search engine to
identify Web sites vulnerable to the attack, he said.
The attackers in the more recent outbreak are not
targeting a specific vulnerability. Instead, they are using an automated SQL
injection attack engine that is tailored to attack Web sites using SQL Server.
The attack uses SQL injection to infect targeted Web sites with malware, which
in turn exploits vulnerabilities in the browsers of those who visit the Web
sites.
The malware injected by the attack comes from 1,000
different servers and targets 10 vulnerabilities in Internet Explorer and
related plug-ins that are popular in Asia.
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Credit Card Data Taken From Resturant Cash Registers - POS Terminals
Three defendants have
been charged in a federal grand jury indictment and complaint with illegally
accessing the computer systems of a national restaurant chain and stealing
credit and debit card numbers from that system.

The 27-count indictment,
returned in Central Islip, N.Y., charges a Ukrainian , and an Estonian with wire
fraud conspiracy, wire fraud, conspiracy to possess unauthorized access devices,
access device fraud, aggravated identity theft, conspiracy to commit computer
fraud, computer fraud and counts of interception of electronic communications.
In addition a one-count complaint
charges a Miami resident with wire fraud conspiracy related to the
scheme.
According to the
indictment and complaint, they engaged in a scheme in which they hacked into
cash register terminals for restaurants at various locations around the United
States in order to acquire credit and debit card information. The defendants
then sold the stolen data to others who used it to make fraudulent purchases or
re-sold it to make such purchases, causing losses to financial institutions that
issued the credit and debit cards.
The data included the customer
account number and expiration date, but not the cardholderÂ’s name or other
personally identifiable information. The indictment alleges that in or about
May 2007, gained unauthorized access to the cash register terminals and
installed at each restaurant a packet sniffer, a malicious piece of computer
code designed to capture communications between two or more computer systems on
a single network. The packet sniffer was configured to capture the credit card
data as it moved from the restaurant point-of-sale server through the computer
system at the companys corporate headquarters to the data processors computer
system. At one restaurant location the packet sniffer captured data for
approximately 5,000 credit and debit cards, eventually causing losses of at
least $600,000 to the financial institutions that issued the credit and debit
cards.
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